Frequently Asked Questions
Q. How can I transfer my tickets to a friend?
A. While we are unable to change the name on the tickets we do appreciate knowing who will be picking them up on your behalf. Please e-mail firstname.lastname@example.org to let us know the first and last name of the person who will be picking up the tickets. In these situations we recommend that you forward the confirmation e-mail to the new ticket holder and tell them to pick up the tickets at the door under your name.
Q. Do you offer refunds?
A. All of our tickets are final sale. You can donate your tickets back to our 501(c)3 non-profit organization or gift/sell your tickets to someone else. If you sell or gift your tickets to someone else, please refer to the "How can I transfer my tickets to a friend?" question above.
Q. I didn't receive an email confirmation when I ordered tickets online, do I have tickets?
A.If you did not receive an email, you do not have tickets to a show. Please call our Ticketing Manager Emma Gross ASAP to see if the transaction went through. Even if a charge showed up on your credit card, it might have been declined in our ticketing system because of an address mismatch.
Q. Why do you have a ticketing fee instead of just including it in the ticket price?
A. The $5 ticketing fee covers the cost of us selling tickets and maintaining a ticketing system. The additional $5 cannot be advertised as part of the ticket price because the artist does not negotiate their fee with the $5 included in the agreed upon ticketing price.
Q. Do you charge a ticketing fee when you buy tickets at box office or in the office?
A. Yes, we charge a $5 ticketing fee for all tickets at all sales outlets, including online, in person or over the phone.
Q. Do you start wait lists for sold out shows?
A. No, we do not start wait lists. We always encourage people to come to Box Office when doors open for a show to see if someone has returned their tickets. We do not release tickets after a certain time in a show as often people show up late. Waiting patiently outside of the Opera House for people to sell their own extra tickets usually results in getting in to a show.
Q. Do you sell tickets for Telluride Theatre's Burlesque, Telluride Film Fest, Bluegrass, The Ride Festival or Blues and Brews late night shows?
A. We do not handle ticketing for those events as they are rentals of the Sheridan Opera House and not Sheridan Arts Foundation-produced events. All relevant ticketing information is available on our website for individual events. If you are looking to rent the Opera House, we can host ticketing for your event for a $75 flat fee and $5 per ticket. Customers can then buy tickets to your event in our office, on our website or over the phone. We also provide a box office employee to run ticketing the night of the show.
Q. Can I sit in the SHOW Bar during a concert if I don't have a ticket?
A. No, the SHOW Bar is only open to ticket purchasers during concerts, not the public. We have live feeds directly from the theater to our TVs in the bar so concert goers don't miss a moment of our shows.
Q. Do you sell tickets to your shows on any other platform than you website?
No! We do not sell to third party ticket vendors i.e. StubHub. If you are buying tickets from someone, feel free to give us a call to confirm that they do indeed have tickets to sell. Our website, www.SheridanOperaHouse.com is the only way we sell our tickets unless a band is selling fan pre-sales through their own website.
Event Space Rentals:
Q. Who should I call to book the Opera House for a private rental or event for my organization?
A. Ronnie Palamar, the Executive Director of the Sheridan Arts Foundation, is in charge of booking all rentals and programming for our own productions. Please give her a call to set up an appointment or discuss over the phone. Checking our calendar ahead of time is always a good idea to see if we are even available on the date you have in mind.
Q. Do you have weddings at your venue?
A. Yes! We are Telluride's premier intimate wedding venue. Please call our executive director Ronnie Palamar at (970)728-6363 ext. 1 for more information about event dates, prices etc. and visit our private rental website www.SheridanOperaHouseRentals.com.
Q. Do you have a kitchen on-site?
A. No, we do not have a kitchen in the Opera House, but all local caterers are extremely familiar with the space and able to adjust accordingly. We have comfortably hosted seated dinners for 120 people with no issues.
Q. Can I bring in outside alcohol to my event at the Opera House?
A. No, the Sheridan Opera House operates their own liquor license. It is illegal to bring in any outside alcohol, whether for a private event or concert, to our premises. Our SHOW Bar and SideSHOW Bar provide high end liquor service. We also supply our own bartenders. We have multiple bar packages available when you book the Sheridan Opera House from hosted bars to cash bars.
Q. Can you plan my wedding for me at the Opera House?
A. We can help plan any private rental at the Sherida Opera House However we request that all weddings held at our venue have a wedding planner. We also have a list of experienced preferred vendors we provide when guests have made their deposit. We can also assist for $75/hr.
Q. If I cancel my rental date, can I get my deposit back?
A. No, all deposits are non-refundable. Once we get your deposit we will hold the date for you which means we are unable to book an event on your held date.
Q. Is your establishment 21 and over?
A. All of our shows are 18 and older unless the minor is accompanied by an adult.
Q. Can I come tour the Opera House?
A. We don't offer official tours of the Opera House onsite, but the Sheridan Opera House is part of the historic walking tour through the Telluride Historical Museum. Our staff is also happy to show you around if we have time. Our office hours are M-F 9 a.m-5 p.m. and in general the theater is open to the public to view during those office hours. However, we often have prviate rentals or rehearsals, so we kindly ask that you poke your head in to the our office on the third floor to make sure it's ok before enterting the theater. If you are leading a tour group, please double check with us that the theater is available in advance, as groups entering the building can be especially disruptive during play rehearsals or if we have a private event. You can reach out to Emma at email@example.com or Maggie at firstname.lastname@example.org to confirm that the theater is available for your group to tour.
Q. Can I smoke my vape pen in the Opera House?
A. Smoking of any kind, including vape pens, is strictly forbidden because of the historic nature of our building and enjoyment of fellow guests. All guests receive re-entry for Sheridan Arts Foundation-produced events so you can easily take a smoke break outside on our patio.
Q. Are you affiliated with the New Sheridan Hotel & Bar?
A. We are a completely separate entity than the New Sheridan Hotel & Bar. The Sheridan Arts Foundations is the non-profit organization that owns and operates the historic Sheridan Opera House, while the New Sheridan Hotel & Bar and Chop House are a for-profit organization. While we are not affiliated, going to dinner at the Chop House, coming to a show at the Opera House, and then staying at the New Sheridan Hotel is an ideal way to experience Telluride!
Q. Do you serve liquor at the Sheridan Opera House?
A. Our SHOW Bar, located on the first floor of the building, and SideSHOW Bar, on the second floor, provide high end liquor service for all of our shows. For smaller rentals, a renter may choose to not serve liquor or just have the smaller SideSHOW Bar open.
Q. Do you have an elevator?
A. No, the historic nature of our building means adding an elevator is beyond the budget of our non-profit organization at this time. We are happy to assist guests with disabilities in getting up the stairs to the second floor of the building (which is the main floor of the theater) for any event. Please give our Production and Facilities Manager a call at 970.728.6363 ext. 4 in advance. We have an elevator to get guests down the three stairs from the main entrance into the first floor SHOW Bar.
Q. How can I get involved in the Sheridan Arts Foundation?
A. Thank you for your interest! We have several volunteer opportunities throughout the year. In the winter, we always need help watching the balcony during concerts. In the summer, we need help with our Wild West Fest during the first week of June and our Telluride Plein Air during the first week of July. Feel free to contact Emma, Maggie or Ronnie at (970)728-6363 to inquire more.
Q. Are you currently hiring?
A. We have no openings at this time.